Refund policy
Return & Refund Policy
Last Updated: August 15, 2026
1. Eligibility for Returns
We accept product return requests within 30 calendar days from the date your item is delivered.
To qualify for a return:
‑ The item must be unused, in its original condition, with all original tags and packaging intact.
‑ Custom‑made, personalized, clearance/ final‑sale items are non‑returnable and non‑refundable.
‑ Proof of purchase (order number, order confirmation email) is required for all return claims.
2. Return Process
- Send us an email at
juts.academe‑3w@icloud.comwith your order number and the reason for your return. - Our support team will review your request and send you a pre‑approved return instruction within 2‑3 business days.
- Ship the product back following our provided shipping guidelines. Return shipping costs are borne by the customer, unless the return is caused by our error (wrong item, product defect, shipping damage).
Return Mailing Address (Shipping‑Only Address, Not Business Legal Address)2760 Serenidad Dr
3. Refund Rules
‑ Once we receive and inspect your returned goods, we will notify you via email of the return result.
‑ Approved refunds will be processed to your original payment method. Please allow 5‑10 business days for funds to show in your account, depending on your payment provider’s processing speed.
‑ Shipping fees from your original order are non‑refundable.
‑ Partial refunds may be issued for items that are not in brand‑new resellable condition.
4. Damaged & Wrong Items
If you receive a damaged, defective or incorrect product, please contact us within 7 days upon delivery. Provide clear photos of the package and item. We will arrange a replacement or full refund, and cover the relevant shipping cost for this case.
5. Exceptions
We do not offer refunds after the 30‑day return window expires.
